Enterprise Support Specialist

3 days ago


Lahore, Punjab, Pakistan beBee Careers Full time

**Customer Support Role Overview**

The Customer Support Officer plays a vital role in delivering exceptional technical assistance to clients utilizing Enterprise Resource Planning (ERP) software. This position demands strong problem-solving skills, excellent communication abilities, and thorough understanding of ERP software.

Main Responsibilities:

  1. Deliver product demos to new leads via video or remote sessions.
  2. Collaborate with team members to ensure successful sales and achieve monthly targets.
  3. Provide training to existing clients post-sales.
  4. Identify new sales opportunities through lead follow-up and outbound cold calls/WhatsApp messages.
  5. Follow up with leads and submitted quotations.
  6. Create and distribute training and demo videos for existing and potential customers.
  7. Maintain social media platforms (YouTube, WhatsApp, Facebook).
  8. Design engaging social media posts.
  9. Offer technical support to clients using ERP software.
  10. Solve customer issues via phone and remote desktop support.
  11. Address customer inquiries regarding software functionality and provide guidance on software usage.
  12. Develop and maintain customer support documentation, including FAQs and knowledge base articles.
  13. Pursue continuous improvement of customer support processes to enhance the overall customer experience.
  14. Participate in software testing and provide feedback on encountered issues.
  15. Collaborate with cross-functional teams, including development, product, and sales teams, to ensure customer satisfaction.


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