Technical Support Specialist

3 weeks ago

Lahore, Punjab, Pakistan IBL-Unisys Full time

Direct message the job poster from IBL-Unisys

IBL-Unisys, a part of IBL Group of Companies, is a system integrator in Pakistan, specializing in providing "Best of Breed" technology solutions in partnership with leading manufacturers like BMC, Cisco, DellEMC, and IBM. The company is engaged in payment services, providing a wide range of solutions to large enterprises in the private and public sector, including Banks, Telecom Operators, Government Agencies, and Multinationals.

Role Description

This is a full-time on-site role for a Technical Support Specialist located in Lahore. The Technical Support Specialist will be responsible for providing technical support, troubleshooting, and customer support to ensure high customer satisfaction on mission-critical IT systems. They will work closely with clients in various sectors to resolve technology-related challenges and support the successful completion of IT projects.

Qualifications

Technical Support & Troubleshooting: Proven expertise in diagnosing and resolving issues across VMware, Server infrastructure, and Storage platforms.

Analytical Thinking: Strong problem-solving abilities with a keen eye for identifying root causes and implementing effective solutions.

Customer Support Excellence: Demonstrated ability to deliver high-quality support with a strong commitment to customer satisfaction.

IT Infrastructure Experience: Hands-on experience in IT support, including backup solutions, virtualization technologies, and related systems.

Communication & Interpersonal Skills: Excellent verbal and written communication skills with the ability to engage effectively with customers and cross-functional teams.

Adaptability & Efficiency: Thrives in fast-paced environments, managing multiple tasks while maintaining attention to detail and service quality.

  • Certifications: Relevant certifications such as VMware (VCP) or equivalent, Microsoft (MCSA/MCSE), Senior or equivalent in IT support or infrastructure.
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • IT Services and IT Consulting
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