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Phone Call Agent

3 weeks ago

Karachi, Sindh, Pakistan beBee Careers Full time

Job Title: Phone Call Agent

Job Summary

We are seeking a highly motivated and customer-focused Phone Call Agent to join our team. As a Phone Call Agent, you will be responsible for handling incoming and outgoing calls, providing excellent customer service, and resolving customer complaints in a timely manner.

Key Responsibilities:

  1. (Answer and respond to incoming calls in a professional and courteous manner)

  2. (Handle customer inquiries and resolve complaints in a timely and efficient manner)

  3. (Provide product information and answer questions about our services)

  4. (Follow up with customers to ensure their issues have been resolved)

Requirements

To be successful as a Phone Call Agent, you must have:

  • A strong customer service background and excellent communication skills.

  • The ability to work in a fast-paced environment and handle multiple tasks simultaneously.

  • Basic computer skills and proficiency in using CRM software.

  • Ability to work a flexible schedule, including evenings and weekends.

Our Benefits

We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.