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    Job OverviewWe are looking for an experienced Customer Support Executive to join our team. The successful candidate will be responsible for delivering exceptional customer support via various channels.Key ResponsibilitiesHandle customer inquiries, provide product and service information, and troubleshoot technical issues.Maintain accurate records of customer...

Help Desk Expert

3 weeks ago

Chiniot, Punjab, Pakistan Skylite Networks Pvt Ltd Full time
About the Role: We are seeking a talented Customer Support Executive to join our team. As a key member, you will be responsible for handling customer inquiries, providing product information, troubleshooting technical issues, maintaining accurate records, and contributing to process development.

Responsibilities
  1. Engage with customers to resolve their queries and concerns.
  2. Collaborate with internal teams to address technical issues and provide timely support.
  3. Analyze customer interactions to identify areas for process improvement.
  4. Develop and maintain accurate records of customer interactions.
  5. Assist in creating customer support processes and procedures.

Requirements
  1. Excellent communication and interpersonal skills are vital for success in this role.
  2. Possess strong analytical and problem-solving abilities to address technical issues efficiently.
  3. Proficiency in CRM software and Microsoft Office applications is mandatory.
  4. Demonstrate adaptability in a fast-paced environment with multiple priorities.
  5. A basic understanding of IT and networking concepts is an asset.

Perks and BenefitsThe company offers a competitive package including gratuity, incentive bonus, leaves, sports, and entertainment opportunities.