Service Delivery Specialist

5 days ago


Lahore, Punjab, Pakistan beBee Careers Full time

Servicing Customers with Care

This role requires a customer-focused individual who can analyse complex service issues, provide timely feedback, and lead initiatives to improve customer satisfaction. The post-holder will oversee daily customer operations, managing communications across all customer channels and monitoring service partners.

In addition, they will develop systems for data analysis, deliver customer service training as needed, and ensure services are inclusive and aligned with equality, diversity, and inclusion policies. The candidate must also uphold child protection standards in all exam-related activities.

  • Responsibilities:
  • Manage communications across all customer channels
  • Monitor service partners and maintain a robust Business Continuity Plan (BCP)
  • Develop systems for data analysis and deliver customer service training
  • Ensure services are inclusive and aligned with equality, diversity, and inclusion policies


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