
Financial Relations Specialist
1 week ago
About the Role:
S&P Global Corporate Overview: At S&P Global, we focus on powering global markets. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments, and individuals make an impact on tomorrow.
The Team / The Business: The S&P Global Credit and Collections team is responsible for the collection of all accounts receivable. Responsible to follow established business procedures and policies that are set up to protect revenue while at the same time providing excellent customer service.
The Impact: This role will be a part of the collections team responsible for providing coverage to the US & Canadian time zone, specifically for the S&P Dow Jones Indices Division.
Key Responsibilities:
- Vigorous participation in the collection of all outstanding receivables which includes making collections calls and other communications.
- Enforcing policies and procedures related to payment, cancellation, and suspension/termination of customer services.
- Providing general customer service regarding customer refunds, payment forms, payment discrepancies, and tax forms/procedures, payment histories, statements of account, among others.
- Monitoring and maintaining accounts within the assigned territory which includes the performance of reconciliations and adjustments.
- Working with other business teams including but not limited to Sales, Order Management, and Client Services to solve customer issues that could hinder payment.
- Noting and reporting customer status through account reviews, account notes, and meetings with various business stakeholders.
- Assisting in the maintenance of customer contact information.
- Assist in mutual support and knowledge sharing of the global Credit and Collections team.
- Performing other related tasks as required.
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