Technical Help Desk Lead

Job OverviewThis Technical Help Desk Lead position requires an individual who can effectively troubleshoot complex technical issues, communicate with stakeholders, and implement solutions. The successful candidate will have experience working in a fast-paced environment and be able to prioritize tasks efficiently.Main Responsibilities:Manage the help desk...

IT Officer Role for Secondary Sales Help DeskWe are seeking a highly skilled IT officer to support our secondary sales operations. The ideal candidate will be responsible for coordinating between the secondary sales corporate user and regional support team, providing second-line support for the secondary sales system, and ensuring smooth daily sales...

About the JobThis is an exciting opportunity to join our team as a Customer Support Engineer, where you will play a critical role in delivering exceptional customer service and support.Main Responsibilities:Customer Communication:Communicate with customers through various channels, providing timely and effective technical assistance.Build strong...

Job DescriptionThe ideal candidate will possess excellent communication and problem-solving skills, with the ability to work independently and as part of a team.Main Responsibilities:Customer Interaction:Engage with customers through various communication channels, providing timely and effective technical assistance.Built strong relationships with customers...

About ThingTrax LtdThingTrax Ltd is a leading Intelligent Manufacturing Optimisation Platform provider, backed by prominent venture capitalists. Our mission is to empower manufacturers worldwide with cutting-edge industrial IoT solutions.We offer an end-to-end industrial IoT platform that combines plug-and-play devices with intuitive web and mobile software...

About UsThingTrax Ltd is a UK-based start-up aiming to become the world's leading Intelligent Manufacturing Optimisation Platform.We provide an end-to-end industrial IoT solution combining plug-and-play devices with user-friendly web/mobile software. This helps manufacturers reduce downtime, increase efficiency, and make data-driven decisions.This is an...

Job SummaryWe are seeking a skilled Customer Support Engineer to join our team.About the RoleKey Responsibilities:Provide prompt and effective technical assistance to customers through various communication channels, ensuring resolution of technical queries in a timely manner.Foster strong relationships with customers by delivering helpful and professional...

Customer Support Engineer (Level 1 Support) Duties and Responsibilities: Customer Interaction:Ensure prompt and effective resolution of technical queries from customers across all communication channels (email, phone, chat, and ticketing system).Foster strong relationships with customers by providing helpful and professional technical assistance.Technical...

About Our CompanyThingTrax Ltd is a pioneering start-up based in the UK, revolutionising the manufacturing industry with our Intelligent Manufacturing Optimisation Platform.We offer a comprehensive industrial IoT solution that combines innovative technology with user-centric design. This enables manufacturers to streamline processes, reduce costs, and...

About ThingTraxWe are a VC-backed start-up headquartered in the UK, working towards becoming the world's top Intelligent Manufacturing Optimisation Platform.Our industrial IoT solution offers a holistic approach to manufacturing optimisation, empowering businesses to make data-driven decisions and drive growth.We're at an exciting stage of growth, expanding...

About UsThingTrax Ltd is a leading Intelligent Manufacturing Optimisation Platform provider, backed by prominent venture capitalists. Our mission is to empower manufacturers worldwide with cutting-edge industrial IoT solutions.We offer an end-to-end industrial IoT platform that combines plug-and-play devices with intuitive web and mobile software to help...

About ThingTraxThingTrax is a VC-backed, UK-based start-up aspiring to be the world's #1 Intelligent Manufacturing Optimisation Platform.ThingTrax provides an end-to-end industrial IoT solution that combines plug and play devices with simple to use web/mobile software to help manufacturers reduce downtime and increase efficiency. Our platform uses...