Technical Support Specialist for Secondary Sales Operations

3 days ago


Raiwind, Punjab, Pakistan beBee Careers Full time
IT Officer Role for Secondary Sales Help Desk

We are seeking a highly skilled IT officer to support our secondary sales operations. The ideal candidate will be responsible for coordinating between the secondary sales corporate user and regional support team, providing second-line support for the secondary sales system, and ensuring smooth daily sales operations through DMS and Mobile at 500+ distributors.

Key Responsibilities:
  • Closely coordinate with secondary sales corporate user and regional support team
  • Provide second-line support for secondary sales system coordination point for regional support team
  • Monitor and troubleshoot complete secondary sales solution including head office module, distributor module, mobile application, decision support system, mobility, and integration between primary secondary system as well as SAP Business Warehouse
  • Ensure backup and maintenance activities at distributors
  • Deployment, issue tracking, and resolution management
  • Control future/new requirements (process/reporting) change control management and coordination with secondary sale vendor
  • Update all regional helpdesk for new functionality and control plans
  • Conduct training, enforce mobile and system usability, and troubleshoot system errors encountered by mobile or back-office users
  • Track and monitor systems performance and recommend improvement and enhancements for systems
  • Work closely with sales team, internal customers, and vendor to smoothen sales operations
  • Deployment of SndPro at distributors
  • Software updates and new releases testing to ensure updated and bug-free software at distributors
  • Preparation of installation and user guides for new features/modules
  • MIS operations and helpdesk support
Job Requirements:

The ideal candidate will have a strong background in IT and experience working with secondary sales systems. They should be able to effectively communicate with stakeholders, provide excellent technical support, and work well under pressure.



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