Digital Infrastructure Support Specialist

2 days ago

Hyderabad City Taluka, Pakistan beBeeInfrastructure Full time $55,000 - $85,000

Welcome to a global entertainment and media company, where technology meets creativity. Our Global Technology Operations Center (GTOC) is a fast-paced environment that requires collaboration and innovation to support our platform infrastructure.

This entry-level position in the GTOC involves monitoring and supporting WBD's global network and infrastructure platforms. You will be trained and mentored to provide top-notch support, working closely with senior analysts and other teams to ensure seamless operations.

Your role will involve:

Operations

  • Training on various tools and systems used in Tier 1 to monitor production infrastructure & network, including Service Now, PagerDuty, SolarWinds, etc.

Crisis and Incident Management

  • Aiding in managing major incidents across all WBD's platforms in line with the department's major incident management process.

Qualifications & Experiences

  • Previous experience working in IT is preferred, but not required. 0-3+ years of work experience.
  • Working knowledge of MS Word, Excel, or similar computer software systems.

Benefits

  • Flexible working hours, including early morning, evening, weekend, and overnight shifts.
  • Opportunities for growth and development within the company.

Others

  • Must live within Kraków or its vicinity to comply with office attendance rules.

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