
Head of Service Excellence
2 days ago
Job Summary
This senior leadership role is focused on customer lifecycle management, requiring strong leadership and strategic guidance skills.
The successful candidate will oversee the enhancement of product propositions and customer service, driving digitization initiatives across teams.
Main Responsibilities:
- Leading customer lifecycle management and developing strategies to enhance product offerings and customer service.
- Driving digitization initiatives to improve business processes and customer experience.
- Leveraging technology to automate workflows and improve operational efficiency.
- Ensuring compliance with relevant laws and regulations, coordinating with regulatory bodies as required.
Essential Skills:
- Solid understanding of wealth management propositions and mutual fund industry operations.
- Proven track record in product development and operational activities.
- Well-versed in customer service life cycle management.
- Strong negotiation, influencing, and facilitation skills.
Qualifications:
- Bachelor's degree (Masters or MBA preferred).
- At least 15 years of relevant experience, including 3 years in a senior leadership role.
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