Service Manager Lead

16 hours ago


Karachi, Sindh, Pakistan beBee Careers Full time

Job Description

The role of Assistant Service Manager is a crucial position within our organization. As an Assistant Service Manager, you will be responsible for planning and controlling parts/material consumption, conducting orientation programs for newly appointed staff, and training them to meet the highest standards of performance.

You will work closely with the National Service Manager (NSM) to devise strategies to achieve repair/revenue targets/KPIs, forecast future targets, and develop plans to enhance Customer Service Department (CSD) staff performance. Additionally, you will assist in formulating, implementing, and improving service standards to build a positive environment aligned with our vision for a memorable customer experience.

In this role, you will also plan strategies/procedures/policies to ensure KPIs are achieved within the department, review job responsibilities of CSD staff, and assign tasks as per their best abilities in consultation with NSM. You will evaluate/monitor learning needs of staff, arrange trainings to enhance knowledge and performance, and oversee reports for management to ensure they are accurate and informative.

As a key member of our team, you will motivate and develop a performing team in the Customer Service Department, share best practices across service centers, and carry out routine tasks while implementing policies/procedures in letter and spirit. Finally, you will accept additional duties and other tasks in areas other than initially assigned, demonstrating flexibility and availability of work.



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