Remote Technical Support Specialist

2 days ago

Karachi, Sindh, Pakistan beBee Careers Full time

Job Title: Webmaster and App Support Engineer

We are seeking highly motivated individuals to provide support to our clients as webmasters or app support engineers. Excellent communication skills are essential for this role.

About the Role

This is a fully remote-based position, requiring candidates to work from evening to morning according to local time zones.

Key Responsibilities:
  1. Resolve end-user inquiries and issue reports by evaluating site functionality, architecture, and data content, ensuring a positive customer experience and satisfaction.
  2. Assess issue criticality and update end-users within the specified timeframe.
  3. Provide after-hour client support services with timely communications.
  4. Collaborate with the project management team to confirm issue validity and with the development team for implementation, setting client expectations accordingly.
  5. Develop and execute SQL queries and commands to update front-end and back-end site content.
  6. Perform routine site administration tasks, including maintenance and updating site content.
  7. Generate customized reports upon request.
  8. Deploy code within designated environments.
  9. Coordinate with the Rogers team to facilitate system communication for data interchange and account administration.
  10. Work independently, prioritizing and managing timelines for various support issues.
Technical Requirements:
  1. Proficiency in SQL Databases
  2. Troubleshooting Web Application Issues
Why Choose Us?

Absol Global Pvt Ltd values innovation and excellence in its operations.

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