IT Support Professional

4 days ago


Islamabad, Islamabad, Pakistan Acorn Technology Services Full time
Job Summary

Acorn Technology Services is seeking an IT Support Professional to provide high-quality technical assistance to our customers. In this role, you will respond to customer inquiries, troubleshoot problems, and escalate complex issues to senior engineers for resolution.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, or chat within 15 minutes.
  • Triage and prioritize incoming tickets and calls to ensure timely resolution.
  • Investigate and resolve customer issues on first contact whenever possible.
  • Develop and maintain knowledge of Microsoft products, including Windows Server, Microsoft Exchange, and Active Directory.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Minimum 1 year of experience in a technical support role.
  • Strong knowledge of Microsoft products and office applications.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.


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