
Technical Community Lead
4 days ago
We're seeking a seasoned Community Relations Manager to join our team at DigitalOcean LLC. As a Community Relations Manager, you will play a crucial role in fostering a strong connection between our customers, content creators, and partners.
About the Role:The ideal candidate will have excellent communication skills, a passion for technology, and the ability to create engaging content that drives community engagement and builds trust. If you're a detail-oriented professional with a flair for writing and presenting, we encourage you to apply.
This is a unique opportunity to be part of a fast-paced, innovative environment where creativity and problem-solving skills are highly valued. As a Community Relations Manager, you will collaborate with cross-functional teams to develop and implement strategies that drive customer engagement and retention.
Key Responsibilities:
- Customer Engagement:
- Conduct live product demos, address customer queries, and showcase key features.
- Act as a bridge between the company and its customers, providing feedback to internal teams for improvements.
- Content Creation and Management:
- Write clear and concise technical content, including explainers, how-to guides, and knowledge base articles.
- Collaborate with content creators to produce product-specific videos and courses.
- On-Camera Presence:
- Represent the brand in live sessions, webinars, and interviews, delivering professional and engaging presentations.
- Community Building:
- Foster relationships within the community to promote collaboration, feedback sharing, and brand loyalty.
- Develop strategies to engage users across various platforms, including social media, forums, and partner channels.
- Participate in online discussions and forums to help advocate for Cloudways services, engaging and answering questions from users.
Requirements:
- Proven experience in community relations management, technical content creation, or a related role.
- Excellent verbal and written communication skills, with the ability to simplify complex technical concepts.
- Confident on-camera presence for live sessions, webinars, and interviews.
- Strong technical aptitude with the ability to create engaging technical content.
- Familiarity with marketing channels such as affiliate marketing, organic marketing, and content marketing.
- Competent social media user, comfortable engaging with communities across online forums such as Reddit, Discord, Quora, etc.
- Experience working with content creators to develop video tutorials, courses, or related media.
- Bachelor's degree in Computer Science or a related field.
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