Call Center Quality Assurance Manager

1 day ago


Lahore, Punjab, Pakistan Transpotech Services Full time
Company Overview

Transpotech Services is a leading provider of luxury transportation solutions. Founded in 1995, the company has grown into one of the largest and most respected companies in the industry.

Job Description

We are seeking a skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for monitoring customer support interactions, evaluating performance metrics, and providing feedback to agents. Your goal will be to ensure that our customers receive exceptional service and that our processes are optimized for efficiency and effectiveness.

You will work closely with our training team to identify areas for improvement and develop strategies to enhance customer satisfaction. You will also maintain detailed records of evaluation scores and performance trends, and prepare regular reports for management.

This is a mid-senior level position, requiring strong analytical and problem-solving skills, excellent written and verbal communication skills, and the ability to empathize with both customers and support agents.



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