Integration Support Professional

1 day ago


Karachi, Sindh, Pakistan beBee Careers Full time

Job Overview

We are seeking a highly skilled professional to join our team as a Customer Integration Support specialist. In this role, you will be responsible for managing the suite of solutions across both Brandbank and Etilize, including associated service levels.

  • Your efforts will lead to enhanced resolution times for issues, establishing a reliable first point of contact for all Client Integration incidents and service requests.
  • You will interact with both commercial and technical stakeholders, requiring a balanced mix of customer service and technical expertise.

Key Responsibilities

  • Data Feed Support: Provide data feed support to consumers, troubleshooting complex data structures and resolving integration challenges.
  • Service Level Agreements: Manage service level agreements, ensuring that they are met by responding to and resolving tickets efficiently.
  • Client Onboarding: Facilitate the setup of new client standard feeds, collaborating with clients and internal teams to ensure smooth integration.

Requirements

  • Excellent communication skills to build rapport with customers and effectively convey technical information.
  • A strong understanding of databases, SQL, XML, and web technologies to troubleshoot client integration issues.
  • A willingness to learn and develop professionally is also crucial in this role.


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