
Customer Integration Specialist
1 day ago
Job Summary
This role demands a balanced mix of customer service and technical expertise. As a Customer Integration Support specialist, you will be the primary point of contact for data feed support to consumers.
The ideal candidate will have excellent communication skills to build rapport with customers and effectively convey technical information. A strong understanding of databases, SQL, XML, and web technologies is essential to troubleshoot client integration issues.
- Key responsibilities include providing first-line support, managing service level agreements, and facilitating client onboarding processes.
- A willingness to learn and develop professionally is also crucial in this role.
- Troubleshooting complex data structures and resolving integration challenges are key aspects of this position.
Responsibilities
- First Line Support: Provide initial support for internal and external customers, addressing queries and issues promptly.
- Service Management: Oversee the Client Integration IT Service Management tool, ensuring SLAs are met by responding to and resolving tickets efficiently.
- Stakeholder Interaction: Engage with commercial and technical personnel at various levels, ensuring clear and effective communication.
About This Role
This role requires a unique blend of technical expertise and customer service skills. The successful candidate will be able to work under pressure, manage multiple projects concurrently, and maintain composure in challenging situations.
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