
Market Operations Director
1 day ago
If you're seeking a career where your work can make a lasting impression, consider joining HSBC and discover the value we place on our employees.
As one of the world's largest banking and financial services organisations, operating in 62 countries and territories, we aim to be at the forefront of growth, empowering businesses to thrive and economies to prosper. Ultimately, we strive to help people achieve their goals and realise their ambitions.
We are currently looking for an experienced professional to fill the role of Market Operations Manager within our Employee Vetting (Digital Business Services) department.
Main Responsibilities:
- Lead the India GSC Vetting Operations team based in Hyderabad or Bangalore, overseeing a team of HSBC Vetting investigators and vendors supporting the India team. Effective collaboration with Center Directors, Exco Members, Lines of Business is crucial for delivering successful outcomes, while maintaining high staff engagement.
- Provide expert input that balances risk and control management with efficiency and commerciality. Represent Regulatory and Compliance Ops Screening & Vetting at senior meetings such as Committee, ExCo, ManCo, Skilled Person visits, IMR, Audit meetings, and External Bodies.
- Foster strong working relationships between Operations Management, Regional Senior Managers, and other process owners.
- Serve as a central point for coordination within Regulatory and Compliance Ops Vetting Operations, collaborating with HR, regional teams, and Group Regulatory and Compliance Ops Vetting to identify areas of service improvement.
- Ensure seamless communication between vetting teams and HR 'customers' to guarantee a smooth vetting process.
- Cultivate a robust network across multiple groups and locations, promoting open and transparent relationships.
- Demonstrate exceptional team working skills, providing direction to multiple teams across geographies, leading operational teams towards excellence through effective communication and skill development.
- Continuously seek ways to enhance processes handled by vendors and HSBC, fostering a proactive, cost-conscious, and innovative work culture.
- Maintain and develop a team of highly productive and efficient executives and operation staff through effective performance management, regular coaching, counseling, and motivation.
- Own key stakeholder relationships, ensuring referrals to Senior Management are well thought through and contain options and recommendations, proactively pushing initiatives forward while anticipating stakeholders' needs and staff wellbeing.
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