
E-commerce Support Expert
1 week ago
A highly skilled Customer Support Agent is needed to provide exceptional support to UK-based customers via email and chat. The ideal candidate will have expertise in Shopify Store Management and Client Support.
The role involves:
- Managing customer inquiries via email and chat with efficiency and professionalism.
- Resolving platform feature issues and providing troubleshooting assistance.
- Tracking and sharing customer feedback to ensure seamless collaboration among teams.
- Offering insights on new features and functionalities to enhance customer satisfaction.
- Training junior chat support agents to develop their skills.
- Maintaining accurate spreadsheets for budgeting and cost calculations.
To be successful in this role, candidates should possess:
- Substantial experience in E-commerce, particularly in Shopify, WordPress, or similar online platforms.
- Exceptional written and verbal communication skills, with a focus on email-based support.
- Strong analytical and problem-solving abilities.
- Proficiency in using CRM systems, help desk software, and remote support tools.
- Ability to multitask and prioritize customer concerns efficiently.
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E-commerce experts
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E-commerce Development Specialist
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E-commerce Support Agent
6 days ago
Lahore, Punjab, Pakistan beBee Careers Full timeWe seek a highly skilled Customer Support Agent to provide exceptional assistance to our clients.Job Overview:This role involves managing customer queries via email and chat, as well as assisting with platform features and troubleshooting. The ideal candidate will have prior experience in E-commerce, particularly with Shopify, WordPress, or similar...