E-commerce Support Agent

4 days ago


Lahore, Punjab, Pakistan beBee Careers Full time

We seek a highly skilled Customer Support Agent to provide exceptional assistance to our clients.

Job Overview:

This role involves managing customer queries via email and chat, as well as assisting with platform features and troubleshooting. The ideal candidate will have prior experience in E-commerce, particularly with Shopify, WordPress, or similar platforms.

Responsibilities:
  • Manage customer inquiries and resolve issues efficiently.
  • Provide technical support and guidance on platform features and functionality.
  • Collaborate with internal teams to track and share customer feedback.
  • Develop and deliver training programs for junior support agents.
  • Maintain and update spreadsheets for budgeting and cost calculations.
Qualifications:
  • Strong background in E-commerce, including experience with Shopify, WordPress, or similar platforms.
  • Excellent communication and problem-solving skills.
  • Familiarity with CRM systems, help desk software, and remote support tools.


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