Telecommunications Associate

2 days ago


Lahore, Punjab, Pakistan beBee Careers Full time

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for handling inbound calls, providing excellent service, and resolving customer inquiries in a timely and professional manner.

Responsibilities:

  • Handle inbound and outbound calls with a high level of professionalism and courtesy.
  • Provide accurate and timely responses to customer inquiries, addressing their needs and concerns.
  • Work collaboratively with internal teams to resolve complex customer issues and improve overall customer satisfaction.
  • Maintain accurate records of customer interactions, including call logs and issue resolutions.
  • Demonstrate a positive and proactive attitude, actively seeking opportunities to improve customer experience and increase loyalty.

Qualifications:

  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Strong problem-solving skills, with the ability to analyze complex customer issues and provide effective solutions.
  • Ability to work in a fast-paced environment, managing multiple priorities and deadlines with ease.
  • Basic computer skills, including proficiency in Microsoft Office applications.
  • High school diploma or equivalent required; prior customer service experience preferred.

Perks:

  • A competitive salary and benefits package, including health insurance and paid time off.
  • Ongoing training and development opportunities to enhance your skills and career prospects.
  • A dynamic and supportive work environment, with regular feedback and coaching to help you succeed.
  • The opportunity to work with a talented and diverse team, committed to delivering exceptional customer service and driving business results.


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