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Logistics Operations Associate

2 weeks ago

Karachi, Sindh, Pakistan Loadlink Solutions Full time

We are seeking an experienced Logistics Coordinator to provide exceptional service and support to our customers.

Key Responsibilities
  • Act as the primary point of contact for customers, ensuring timely and efficient resolution of their inquiries.
  • Handle inbound and outbound calls, respond to emails, and resolve customer issues related to shipment tracking, rates, and services offered.
  • Educate customers on shipping regulations, procedures, and documentation requirements.
  • Collaborate with internal teams to resolve customer issues and escalate when necessary.
  • Provide customers with regular updates on the status of their shipments.
  • Enter and update customer information in the company database.

We offer a competitive compensation package, including a comprehensive benefits program and opportunities for career advancement within our growing organization.