Team Manager

3 days ago


Lahore, Punjab, Pakistan AlphaX Telemarketing Full time
Job Title: Night Manager

AlphaX Telemarketing is seeking a highly skilled and dedicated professional to lead our nighttime operations as a Night Manager.

About the Position:
  • Manage nighttime operations, ensuring efficient workflow and high-quality service delivery.
  • Develop and implement strategies to enhance team performance and customer engagement.
  • Conduct regular team meetings, provide guidance, and address performance issues.
  • Monitor call quality, ensuring alignment with company standards.
  • Prepare comprehensive reports and analyze key performance indicators.
Responsibilities:
  1. Drive nighttime operations, prioritizing timely task completion and exceptional customer experience.
  2. Develop and execute plans to boost team productivity and customer satisfaction.
  3. Provide clear guidance and support to team members, promoting a positive and collaborative work environment.
  4. Maintain accurate records and report findings to inform business decisions.
  5. Collaborate with internal stakeholders to achieve shared objectives.
Requirements:
  • Proven leadership and team management expertise.
  • Exceptional communication and interpersonal skills.
  • Ability to analyze complex data and create actionable insights.
  • Strong problem-solving and adaptability skills.
  • Deep understanding of telemarketing principles and customer service best practices.
Benefits:

Competitive compensation package with potential for bonuses and benefits.



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