Senior Communication Systems Developer

13 hours ago


Lahore, Punjab, Pakistan beBeeTechnical Full time 1,500,000 - 2,100,000

About us


We specialize in developing powerful customer engagement and insight solutions for our clients.

Job Overview

This is a senior-level position responsible for designing, implementing, and maintaining contact centers and unified communication platforms.

Responsibilities
  1. Troubleshoot moderately complex problems with business communication systems.
  2. Provide technical consultation support to global customers.
  3. Configure programming changes for internal and external customers.
  4. Lead projects as needed, collaborating with stakeholders and partners.
  5. Train new joiners and external teams on process knowledge.
  6. Develop job aids and procedures for internal and customer use.
  7. Implement and deliver solutions remotely or onsite.
  8. Escalate technical issues escalated by team members.
  9. Meet service level targets across ticketing queues for service requests, change tickets, incidents, and projects.
Qualifications
  1. Minimum 5-8 years of experience with Genesys Cloud in the contact center industry.
  2. Minimum 5-7 years experience with another telephony platform.
  3. Expertise in Genesys Cloud solutions including telephony, contact center, integrations, reporting, analytics, call routing, performance management, and digital channels.
  4. Familiarity with various use cases and industries.
  5. Ability to create SIP trunks with multiple carriers and third-party ACDs.
  6. Knowledge of ITIL service delivery, SLAs, contracts, and supporting global customers in a 24/7 environment.
  7. Security expertise for contact center platforms in PCI and HIPAA environments.
  8. Capacity planning skills and ability to design scalable solutions.
  9. Proficiency with APIs, networking (TCP/IP, SIP, WAN), and telecom CDN knowledge.
  10. Strong understanding of software architecture, data models, and integration with Active Directory, CRM, and ERP solutions.
  11. Experience working in a 24/7 global environment.
Requirements
  • Bachelor's degree in IT, CS, or Telecoms required.
  • Master's in CS or Telecoms is preferred.
Additional Information
  • Mid-Senior level
  • Full-time
  • Engineering and IT
  • Outsourcing/Offshoring


  • Lahore, Punjab, Pakistan Pegasus Systems Full time

    We're Hiring: Senior Business Developer Location: Lahore Shift: Evening (6 PM – 3 AM) | Monday to FridayPegasus Systems Limited is on the lookout for a Senior Business Developer with a passion for growth, strategy, and client engagement — especially in the healthcare/medical billing industry. What We Offer: Competitive Salary Attractive Commission...

  • Odoo Developer

    3 weeks ago


    Lahore, Punjab, Pakistan ZAFF Communication Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from ZAFF CommunicationZAFF Communications is an advertising, website design, and online marketing company based in Lahore. We specialize in providing web design, web development, and SEO solutions to complex verticals in the digital landscape. Our goal is to take...


  • Lahore, Punjab, Pakistan beBeeCommunity Full time 8,000,000 - 12,000,000

    Senior Professional – Community DevelopmentWe are looking for a dynamic, people-centric professional who thrives in building relationships, driving engagement, and delivering high-impact learning and networking experiences both online and in person.This role requires a strong ability to build and nurture partnerships with universities, industry leaders,...

  • Software Developer

    5 hours ago


    Lahore, Punjab, Pakistan SA Systems Full time

    Looking for talented people experienced in Laravel, VueJS, and other Web development technologies. The candidate should be familiar with ERP solutions. Taking projects from inception to completion is a non-negotiable requirement.Job ResponsibilitiesCollaborate with management, departments, and customers to identify end-user requirements and...


  • Lahore, Punjab, Pakistan beBeeSoftware Full time 600,000 - 850,000

    **Job Title:** Senior Software Engineer**Overview:**A web development company that combines quality and affordability with passionate talent is seeking a Senior Software Engineer. This role involves managing data interchange between servers and users, requiring a strong background in software development.This position entails working closely with front-end...

  • Senior System Analyst

    4 weeks ago


    Lahore, Punjab, Pakistan Dubizzle Labs Full time

    As a Senior Systems Analyst, your primary responsibility will be to provide continuous support and enhancement for essential IT systems and their underlying infrastructure in an environment primarily reliant on Sage ERP. Your role will be centered around driving technological innovation and advancement within the organization. You will deliver initial and...


  • Lahore, Punjab, Pakistan beBeeAerospace Full time $80,000 - $120,000

    Aeronautical EngineerJob Description:We are seeking a skilled Aeronautical Engineer to design, develop and test aircraft and aerospace systems. The ideal candidate will have a strong background in aerodynamics, propulsion systems, flight mechanics and materials engineering.Key Responsibilities:Design, analyze and develop aircraft components, structures and...


  • Lahore, Punjab, Pakistan beBeeSoftwareEngineer Full time 600,000 - 1,000,000

    Job OverviewWe are seeking a seasoned software engineer to join our development team.About the RoleThis is an exceptional opportunity for a highly skilled and experienced senior software engineer to take on complex projects and drive innovation.The ideal candidate will be responsible for designing, developing, and maintaining sophisticated software...


  • Lahore, Punjab, Pakistan Strategic Systems International Full time

    JOB TITLE: Senior Software Engineer (Golang)PURPOSE:We are seeking a highly skilled Backend Engineer with proven expertise in Golang to design, develop, and maintain high-performance cloud-native applications. The ideal candidate will have strong experience working with microservices architecture, gRPC, Docker, and modern cloud platforms. A collaborative...

  • System Administrator

    4 weeks ago


    Lahore, Punjab, Pakistan Dynamics Stream Solutions (Pvt) Ltd. Full time

    Direct message the job poster from Dynamics Stream Solutions (Pvt) Ltd.Director Operations at Dynamics Stream Solutions (Pvt) Ltd.We are a trusted Microsoft Partner specializing in delivering cutting-edge solutions across Microsoft Dynamics 365, Azure, and Microsoft 365 ecosystems. As we continue to grow, we're looking for a talented In-house System...