Senior Fiber Installation Specialist

As a Fiber Optic Technician, you will be on the front lines of delivering high-speed internet services to residential and commercial clients.

Your primary responsibility will be to install, maintain, and troubleshoot fiber optic connections ensuring reliable and high-quality service for our customers.

• Key Responsibilities:
• Install and configure fiber optic connections
• Accurately install, terminate, and test fiber optic cables for residential and commercial customers while ensuring minimal disruption and high-quality results.

Responsibilities Include:

• Perform routine maintenance and troubleshooting
• Identify, isolate, and resolve fiber-related faults and service issues in a timely and professional manner, ensuring minimal downtime for users.
• Conduct site surveys and prepare installations
• Visit client locations to assess technical requirements and prepare installation plans that align with company standards and safety protocols.
• Ensure equipment and tool management
• Safely transport, handle, and maintain all technical tools and devices. Ensure no equipment is left behind at customer premises.
• Document work and report daily activity
• Maintain accurate records of installations, repairs, and service tasks, and report updates through company communication channels or CRM tools.
• Follow company protocols and technical guidelines
• Adhere strictly to standard operating procedures and safety guidelines. Apply directions from supervisors or team leads without deviation.
• Provide customer education and support
• Clearly explain device placement, basic troubleshooting, and service features to customers at the time of installation or repair.
• Collaborate with field and backend teams
• Communicate effectively with team members to ensure successful coordination of field activities and customer support tasks.
• Practice punctuality and professionalism
• Report to duty on time, wear company uniform where applicable, and maintain a respectful and courteous demeanor with all clients and colleagues.
• Commit to continuous improvement
• Actively seek opportunities to improve skills through training sessions, feedback, and learning from peers or supervisors.