Senior Technical Support Professional

3 days ago


Karachi, Sindh, Pakistan beBee Careers Full time

We are seeking a Technical Support Specialist with exceptional communication skills, a strong technical background, and a customer-first mindset. This role involves troubleshooting and resolving technical issues for clients using our software products, as well as supporting various other offerings.

The ideal candidate will have the ability to work in a collaborative, fast-paced, and service-driven environment, providing excellent service to clients via email, phone, ticketing systems, and live chat.

Key responsibilities include:

  • Customer Support & Issue Resolution: Assist clients with technical issues and inquiries.
  • Technical Troubleshooting & Escalation: Act as a Tier 2 support level for complex technical issues.
  • Product Knowledge & Guidance: Provide product knowledge and training to clients.
  • Cross-Team Collaboration: Collaborate with Development, QA, and other departments.

The successful candidate will possess strong organizational and time management skills, be able to prioritize and manage multiple requests effectively, and take ownership of client issues from initiation through resolution.



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