Technical Help Specialist

11 hours ago


Lahore, Punjab, Pakistan wi-tribe Full time
Job Description

We're looking for a Technical Help Specialist to join our team at Wi-Tribe.

As a Technical Help Specialist, you'll provide technical assistance to customers via phone, email, or chat.

This includes troubleshooting technical issues, answering questions about our products and services, and providing step-by-step instructions to help customers use our technology.

You'll also be responsible for escalating complex issues to our internal teams and working closely with them to resolve customer complaints.

Key skills required for this role include a customer-centric attitude, excellent communication skills, and the ability to work effectively in a fast-paced environment.

A Bachelor's degree or above, along with relevant customer support experience, is also required.

Additionally, you should have strong written and verbal communication skills in English, as well as proficiency with MS Office (particularly MS Excel and MS Word).



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