IT Help Desk Professional

5 days ago


Lahore, Punjab, Pakistan Contour Software Full time

We're seeking an IT Help Desk Professional to join our team at Contour Software. As a key member of our support team, you'll be responsible for providing timely and effective solutions to our clients' software-related issues.

Your primary role will involve troubleshooting software problems, answering client inquiries, and guiding users on how to maximize the value of our solutions.

About Job:

This role involves providing technical support to clients, ensuring seamless user experiences with our products.

Responsibilities:
  1. Provide technical support and troubleshooting via telephone or email.
  2. Respond to client inquiries regarding supported software features and functions.
  3. Offer solutions and guidance for basic technical support related to software and operating systems.
  4. Participate in after-hours call duty to ensure continued support outside regular working hours.
  5. Document, track, and manage support tickets for timely resolution of client concerns.


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