
Training Experience Specialist
6 days ago
Our mission is to bridge the gap between global talent and businesses, providing fair wages and full-time employment opportunities.
Job Summary
This role involves delivering impactful training and professional learning experiences. You will facilitate engaging live and virtual sessions, support ongoing learner development, and collaborate cross-functionally to ensure exceptional outcomes.
This role combines high-energy facilitation, individualized support, program management, and instructional refinement to meet evolving business needs.
Key responsibilities include:
- Conducting live virtual webinars and interactive training sessions on systems, processes, workflows, and soft skills.
- Facilitating role-specific onboarding, orientation, and customer-specific training for new hires.
- Leading live call-handling and patient interaction simulations.
- Delivering professional learning aligned with adult learning principles.
- Conducting one-on-one check-ins to track progress and offer personalized coaching.
- Responding promptly to learner and stakeholder queries.
- Providing actionable feedback for continuous improvement.
- Partnering with Talent Success Managers (TSMs) and Customer Success Managers (CSMs) to resolve performance issues and risk cases.
Required Skills and Qualifications
The ideal candidate will possess:
- A bachelor's degree.
- 3–5+ years' experience in talent development, training delivery, facilitation, or related roles.
- Solid understanding of healthcare workflows and compliance standards preferred.
- Strong facilitation, presentation, and communication skills for both live and virtual settings.
- High energy, extroverted presence, and ability to motivate learners in dynamic environments.
- Excellent interpersonal, problem-solving, and time-management abilities.
- Proficiency with collaboration tools, learning management systems, and technology platforms.
Benefits
This role offers the rare opportunity to shape the future of global employment, directly impacting our growth trajectory and empowering businesses worldwide.
Equal Opportunity Employer
We are committed to fostering a diverse and inclusive work environment, welcoming applicants from all backgrounds.
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