U.S. Healthcare Training Facilitator

6 days ago

Sukkur, Sindh, Pakistan beBeeFacilitator Full time $50,000 - $70,000
Delivering Impactful Training

Edge is dedicated to reducing geographic barriers in employment and ensuring fair wages for all.

We're developing a global HR platform that connects talented individuals worldwide with North American businesses.

Role Overview

As a Training Facilitator, you will play a crucial role in delivering impactful training experiences to associates in the U.S. healthcare and insurance domain.

You will facilitate engaging live and virtual sessions, support ongoing learner development, and collaborate cross-functionally to ensure exceptional outcomes.

This role combines high-energy facilitation, individualized support, program management, and instructional refinement to meet evolving business needs.

Key Responsibilities
  • Conduct live virtual webinars and interactive training sessions on systems, processes, workflows, and soft skills.
  • Facilitate role-specific onboarding, orientation, and customer-specific training for new hires.
  • Lead live call-handling and patient interaction simulations.
  • Deliver professional learning aligned with adult learning principles.
  • Conduct one-on-one check-ins to track progress and offer personalized coaching.
  • Respond promptly to learner and stakeholder queries.
  • Provide actionable feedback for continuous improvement.
  • Partner with Talent Success Managers (TSMs) and Customer Success Managers (CSMs) to resolve performance issues and risk cases.
  • Maintain open, consistent communication and proactive follow-ups with learners.
Qualifications
  • Bachelor's degree required.
  • 3–5+ years' experience in talent development, training delivery, facilitation, or related roles.
  • Solid understanding of U.S. healthcare workflows (patient intake, insurance, authorizations, billing, scribing) and compliance standards preferred.
  • Strong facilitation, presentation, and communication skills for both live and virtual settings.
  • High energy, extroverted presence, and ability to motivate learners in dynamic environments.
  • Excellent interpersonal, problem-solving, and time-management abilities.
  • Proficiency with Zoom, Google Workspace, Microsoft Office, and learning management systems.
  • Adaptable, organized, and quick to learn new processes and technologies.

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