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Client Experience Specialist
3 weeks ago
Client Experience Specialist:
We are looking for a skilled Client Experience Specialist to join our Voice Program team. As a key member of our team, you will be responsible for delivering an exceptional customer experience through effective communication and problem-solving skills.
Key Responsibilities:
- Handle inbound and outbound customer calls with professionalism and empathy.
- Resolve customer inquiries, providing timely and accurate information.
- Maintain a high level of customer satisfaction by delivering outstanding service.
- Collaborate with other teams to address customer needs and improve processes.
- Keep accurate records of customer interactions and follow-ups.
Requirements:
- Minimum 1 year of experience in a customer-facing role, preferably in a BPO or call center environment.
- Excellent communication and active listening skills.
- Ability to work in a fast-paced environment and handle high call volumes.
- Strong problem-solving skills and attention to detail.
Our Culture:
A supportive and inclusive work environment that values teamwork, innovation, and customer satisfaction.
