
Client Experience Coordinator
1 week ago
**Role Description**
The Client Experience Coordinator will be responsible for managing mailboxes related to service calls, meeting client service requests, and acting as a bridge between clients and resources.
Key Responsibilities:
- Monitoring and responding to service calls in a timely manner.
- Collaborating with clients to understand their needs and requirements.
- Facilitating communication between clients and resources to ensure seamless service delivery.
- Ensuring accurate ticket information is shared with all relevant departments.
Required Skills and Qualifications:
- Experience in customer-facing roles, with a strong focus on client satisfaction.
- Excellent communication and interpersonal skills.
- Ability to work in multiple teams and manage multiple issues simultaneously.
- Proficiency in Microsoft Office Suite: Word, Excel, PowerPoint, Outlook.
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