
IT Technical Lead
4 days ago
About this role:
The IT Manager/Technical Account Manager plays a crucial role in ensuring that clients' systems are optimized, secure, and effectively supported.
This position involves acting as the primary liaison between clients and internal teams, leveraging technical expertise to understand clients' IT needs.
Key responsibilities include managing client relationships, overseeing the resolution of technical issues, and contributing to project delivery.
A comprehensive understanding of IT infrastructure management, system analysis, and hardware/software systems is essential for success in this role.
Requirements
- 6-11 years of experience in IT management or technical account management, preferably in a Managed Service Provider (MSP) environment
- Bachelor's Degree in Computer Science, Information Technology, or a related field, or equivalent professional experience
- Familiarity with ticketing systems and quotation applications
- Proficiency in Microsoft Office Suite and other relevant tools
- Exceptional organizational skills and strong decision-making capability
- Excellent verbal and written communication skills
- Ability to work collaboratively with clients, internal teams, and external partners
Desirable Traits
- Established history of building and sustaining client relationships
- Experience in data analytics, CRM systems, cloud solutions, or digital project management
- Adaptable and capable of navigating ambiguous situations
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