Conflict Resolution Specialist

2 weeks ago


Lahore, Punjab, Pakistan beBee Careers Full time
Senior Employer Relations Business Partner Role Summary

We are seeking a Senior Employer Relations Business Partner to act as a key partner to Business/HR Leaders, HRBPs, and Legal departments. This role focuses on employee relations, creating a positive employee experience through neutral facilitation of complaint resolutions, supporting the open-door policy, and investigating legal or employee concerns.

Main Responsibilities
  1. Serving as the primary contact and investigator for employee relations issues, conducting thorough investigations and providing recommendations for resolution.
  2. Proactively managing cases to ensure timely resolution and maintaining accurate records of interactions.
  3. Addressing employee concerns related to human rights, workplace rights, conduct, safety, and attendance.
  4. Facilitating the open-door process and investigating complaints or legal charges in a fair and impartial manner.
  5. Collaborating with Legal and HRBPs to develop and implement effective ER processes, programs, and tools to enhance organizational capacity.
  6. Participating in mediation and alternative dispute resolution as required.
Requirements
  • Bachelor's degree or relevant work experience.
  • At least 5 years of experience in HRBP, with a minimum of 3 years in employee or labor relations.
  • Demonstrated conflict management skills and knowledge of employment laws in Pakistan and India.
  • Excellent communication skills and ability to work effectively in a team environment.


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