
Logistics Customer Care Representative
6 days ago
FulfillKaro PK is seeking a skilled Parcel Support Expert to join our team. In this role, you will be responsible for delivering exceptional customer experiences by managing timely parcel deliveries, addressing queries, and providing top-notch support.
Key Responsibilities- Collaborate with courier services to ensure on-time delivery of customer parcels.
- Proactively follow up with riders and couriers to address delays or issues.
- Serve as the primary point of contact for customers regarding delivery updates.
- Liaise between customers, couriers, and the internal team to streamline parcel delivery operations.
- Maintain accurate records of parcel delivery statuses and generate reports for management review.
- Identify patterns or recurring issues in parcel deliveries and suggest solutions to prevent future delays.
- Previous experience in customer support, logistics, or courier services is advantageous.
- Excellent verbal and written communication skills in English.
- Strong attention to detail and ability to handle multiple tasks effectively.
- Quick and effective problem-solving skills with a focus on providing excellent customer service.
- Familiarity with tracking software, customer support tools, and Microsoft Office Suite.
- A competitive salary package.
- A friendly and supportive work environment.
- Opportunities for professional growth and development.
- The chance to be part of a rapidly growing company.
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