Dynamic IT Solutions Specialist

About the Role:

This role offers an exciting opportunity to join our team as a dynamic and experienced consultant specializing in Microsoft Dynamics 365 Customer Engagement. The successful candidate will bridge business needs and technical solutions, involving hands-on system configuration and client-facing functional consulting.

Key Responsibilities:

• As a techno-functional expert, you will provide consultation, implementation, customization, integration, and support services for Microsoft Dynamics 365 CRM projects.
• You will lead solution architecture and development of end-to-end CRM systems using C#, .NET, JavaScript, SQL Server, and Power Platform technologies including Power Apps, Power Automate, Power Pages, Copilot, and Power BI.
• You will design and configure business workflows, process automation, and data integrations using Dynamics 365 Customer Engagement, Field Service, and Sales modules.
• You will develop and maintain reusable components, plugins, custom workflow activities, PCF controls, custom connectors, and SSRS/Power BI reports.
• You will collaborate with clients and cross-functional teams to gather business requirements and deliver tailored CRM solutions aligned with business needs.
• You will lead testing and deployment processes, ensuring solution scalability, performance, and security across environments.
• You will provide leadership in application lifecycle management, support change management, and mentor junior consultants and developers.
• You will ensure smooth integration with third-party tools, e-procurement systems, SharePoint, Azure services, and external APIs.
• You will support CRM administration, user training, documentation, and version upgrades.

Required Qualifications:

• The ideal candidate will have 6–8 years of professional experience in Microsoft Dynamics 365/CRM implementation and solution development.
• They should have hands-on expertise with Microsoft Power Platform (Power Apps, Power Automate, Power Pages) and other relevant technologies such as C#, .NET Framework, SQL Server, SSRS, Web APIs, XML, JavaScript, AJAX, HTML5, CSS, React, AngularJS, Azure Cloud, Solution Architecture, Dependency Injection, Design Patterns.
• They must have proven experience in developing custom CRM components and integrations.
• Strong functional knowledge of Sales Lifecycle, Field Service, Customer Engagement, Business Process Flows, and CRM Configuration & Administration is required.
• The candidate should be proficient in Requirement Analysis, Project Management, and working within Agile/Scrum environments.
• Demonstrated experience with user experience design and unified interface development is an advantage.

Benefits:

• We offer a competitive salary and benefits package.
• Dollar Pegging is available.
• Internet and Gym Reimbursements are provided.
• We offer Company Sponsored Subsidized Lunch.
• Paid holidays and vacations are included.
• Medical outpatient reimbursement and inpatient facility are offered.
• We provide Opportunities to make a difference in a small, yet highly productive environment.
• Provident Fund is available.
• Employee Centric Benefits and Policies are in place.
• Fully remote work model with flexible hours is available.
• Opportunities to work on global CRM implementations are available.

What We Offer:

We strive to create a positive work environment that fosters growth, innovation, and collaboration. Our company culture values integrity, respect, and teamwork, providing a platform for employees to thrive and achieve their goals.