Customer Support Representative

2 days ago


Rawalpindi Cantonment, Pakistan beBee Careers Full time

Job Title: Customer Support Representative

Summary:

We are seeking a dedicated and results-driven support specialist to provide exceptional service to our customers via live chat. The ideal candidate will have excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.

Key Responsibilities
  1. Handle and Resolve Customer Inquiries: Respond to customer inquiries in a timely and accurate manner, providing valid and complete information using the right methods and tools.
  2. Keep Records and Process Accounts: Maintain records of customer interactions, process customer accounts, and file documents accurately and efficiently.
  3. Engage Customers and Build Relationships: Take the extra mile to engage customers through open and interactive communication, building sustainable relationships of trust.
  4. Manage Complaints and Provide Solutions: Manage complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
Requirements and Skills
  • Language Proficiency: Fluency in writing and speaking English language is required.
  • Technical Skills: Familiarity with Microsoft Excel is beneficial.
  • Soft Skills: Excellent communication and problem-solving skills are essential.

About the Role:

This is an exciting opportunity for a talented support professional to join our team and deliver exceptional customer experiences.

The ideal candidate will possess a positive attitude, be proactive, and have a passion for helping others.



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