
Sales and Customer Support Representative
3 weeks ago
Location: Rehmanabad, Rawalpindi
Job Type: Full-time
Job Overview:
We are seeking a dynamic and customer-focused Sales and Customer Support Representative to join our team. The ideal candidate will handle customer inquiries, manage sales leads, and ensure high levels of customer satisfaction. Strong communication skills, a sales-driven mindset, and the ability to address customer concerns effectively are essential for this role.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a professional manner
- Provide accurate information on products/services, pricing, and order processing
- Identify customer needs and recommend appropriate solutions
- Follow up with leads and convert them into sales
- Build and maintain strong relationships with existing customers
- Handle customer complaints efficiently and professionally
- Maintain records of interactions, transactions, and customer feedback
- Collaborate with the sales and marketing teams to achieve business goals
Requirements:
- Bachelor's degree in Business Administration, Marketing, or a related field
- 1–2 years of experience in sales, customer service, or a related role
- Excellent communication and interpersonal skills
- Strong problem-solving and customer-oriented approach
- Ability to multitask and work effectively in a fast-paced environment
- Proficiency in Microsoft Office; experience with CRM tools is a plus
- Fluency in English and Urdu
Preferred:
- Previous experience in a sales-driven customer support role
- Strong negotiation and persuasion skills
What We Offer:
- Competitive salary with performance-based commissions
- Opportunities for career growth and professional development
- A collaborative and inclusive work environment
Seniority level: Entry level
Employment type: Full-time
Industries: IT Services and IT Consulting
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