Sales and Customer Support Representative

3 weeks ago


Rawalpindi Cantonment, Pakistan EGeeks Global Full time
Sales and Customer Support Representative

Location: Rehmanabad, Rawalpindi

Job Type: Full-time

Job Overview:

We are seeking a dynamic and customer-focused Sales and Customer Support Representative to join our team. The ideal candidate will handle customer inquiries, manage sales leads, and ensure high levels of customer satisfaction. Strong communication skills, a sales-driven mindset, and the ability to address customer concerns effectively are essential for this role.

Key Responsibilities:

  1. Respond to customer inquiries via phone, email, and chat in a professional manner
  2. Provide accurate information on products/services, pricing, and order processing
  3. Identify customer needs and recommend appropriate solutions
  4. Follow up with leads and convert them into sales
  5. Build and maintain strong relationships with existing customers
  6. Handle customer complaints efficiently and professionally
  7. Maintain records of interactions, transactions, and customer feedback
  8. Collaborate with the sales and marketing teams to achieve business goals

Requirements:

  1. Bachelor's degree in Business Administration, Marketing, or a related field
  2. 1–2 years of experience in sales, customer service, or a related role
  3. Excellent communication and interpersonal skills
  4. Strong problem-solving and customer-oriented approach
  5. Ability to multitask and work effectively in a fast-paced environment
  6. Proficiency in Microsoft Office; experience with CRM tools is a plus
  7. Fluency in English and Urdu

Preferred:

  1. Previous experience in a sales-driven customer support role
  2. Strong negotiation and persuasion skills

What We Offer:

  • Competitive salary with performance-based commissions
  • Opportunities for career growth and professional development
  • A collaborative and inclusive work environment

Seniority level: Entry level

Employment type: Full-time

Industries: IT Services and IT Consulting

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