IT Infrastructure Specialist

1 week ago

Lahore, Punjab, Pakistan beBee Careers Full time
Job Title:
IT Infrastructure Specialist

About the Role:
We are seeking a highly skilled IT Infrastructure Specialist to join our team. As a key member of our organization, you will play a vital role in delivering top-notch remote support to users across the United States. Your technical expertise and problem-solving skills will be essential in ensuring seamless operations and unrivaled service quality.

Key Responsibilities:
• Deliver remote support to diverse user groups, including internal staff and clients.
• Troubleshoot complex technical issues with a proactive approach.
• Ensure smooth operations by resolving problems efficiently and effectively.

Technical Requirements:
• Proficiency in Windows, macOS, and Linux operating systems.
• Working knowledge of TCP/IP, DNS, DHCP, VPN, firewalls, routers, and switches.
• Experience with server administration, including Microsoft Exchange, Active Directory, and virtualization technologies (e.g., VMware, Hyper-V).
• Familiarity with cloud platforms such as AWS, Azure, or Google Cloud.
• Proficiency in scripting languages like PowerShell, Bash, or Python.
• Knowledge of cybersecurity principles, practices, and tools (e.g., antivirus software, firewalls, encryption).
• Experience with data backup, recovery solutions, and disaster recovery planning.
• Knowledge of computer hardware, troubleshooting, and maintenance.

Experience and Qualifications:
• Typically 3-5 years of experience in a similar role.
• Experience providing Tier 2 support, including diagnosing and resolving complex technical issues.
• Ability to manage and execute IT projects from inception to completion.
• Experience in creating and maintaining technical documentation and user guides.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Strong customer service orientation and the ability to work effectively with end-users.
• Ability to work well in a team environment and collaborate with other IT staff and departments.
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.

Certifications:
• CompTIA Network+, Security+, or A+ certifications preferred.
• Microsoft Certified Solutions Expert (MCSE) or Microsoft 365 Certified.
• Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP).
• ITIL Foundation certification or higher.
• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.

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