
Senior Customer Service Leader Role
6 days ago
Job Description: We are seeking an experienced Call Center Office Manager to join our team. As a key member of our organization, you will be responsible for overseeing the daily operations of our call center, ensuring high-quality customer service, and driving business growth through effective leadership and strategic planning.
Responsibilities:
- Leadership and Team Management: Lead and motivate a team of call center agents, providing guidance and support to ensure they meet their targets and deliver exceptional customer service.
- Operational Efficiency: Monitor and optimize call center performance, implementing strategies to improve efficiency, reduce costs, and enhance customer satisfaction.
- Strategic Planning: Develop and execute plans to drive business growth, improve sales, and increase market share.
- Culture and Engagement: Foster a positive and inclusive work culture, promoting employee engagement, motivation, and well-being.
- Quality and Compliance: Ensure compliance with industry standards and regulations, maintaining high-quality customer relationships and resolving escalated customer inquiries.
Requirements:
- A bachelor's degree or equivalent experience in a related field.
- Proven experience in call center management or customer service roles.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proficiency in call center software and relevant technology.
- Problem-solving and decision-making skills.
- Attention to detail and ability to analyze data and metrics.
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