Senior Customer Service Leader Role

6 days ago


Karachi, Sindh, Pakistan beBee Careers Full time

Job Description: We are seeking an experienced Call Center Office Manager to join our team. As a key member of our organization, you will be responsible for overseeing the daily operations of our call center, ensuring high-quality customer service, and driving business growth through effective leadership and strategic planning.

Responsibilities:

  1. Leadership and Team Management: Lead and motivate a team of call center agents, providing guidance and support to ensure they meet their targets and deliver exceptional customer service.
  2. Operational Efficiency: Monitor and optimize call center performance, implementing strategies to improve efficiency, reduce costs, and enhance customer satisfaction.
  3. Strategic Planning: Develop and execute plans to drive business growth, improve sales, and increase market share.
  4. Culture and Engagement: Foster a positive and inclusive work culture, promoting employee engagement, motivation, and well-being.
  5. Quality and Compliance: Ensure compliance with industry standards and regulations, maintaining high-quality customer relationships and resolving escalated customer inquiries.

Requirements:

  1. A bachelor's degree or equivalent experience in a related field.
  2. Proven experience in call center management or customer service roles.
  3. Strong leadership and team management skills.
  4. Excellent communication and interpersonal abilities.
  5. Proficiency in call center software and relevant technology.
  6. Problem-solving and decision-making skills.
  7. Attention to detail and ability to analyze data and metrics.


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