
Customer Support Agent
4 days ago
Join our team as a Customer Support Agent and play a key role in delivering exceptional technical and customer support for our asset management software. As a technical support specialist, you will be responsible for resolving customer inquiries, diagnosing technical issues, and ensuring high levels of customer satisfaction.
Responsibilities
- Tech Support Expertise: Provide prompt and professional responses to customer inquiries via email, chat, and phone.
- Issue Resolution: Diagnose and resolve technical issues in a timely manner, ensuring swift resolution and customer satisfaction.
- Escalation: Escalate complex technical issues to the appropriate teams with complete and accurate information.
- Risk Identification: Identify and report customers at risk of churn to the relevant stakeholders.
- Process Improvement: Contribute to initiatives aimed at enhancing customer experience and support processes.
Requirements
- Education: Bachelor's degree
- Experience: Minimum 1 year of experience in a technical support role with direct customer interaction
Skills
- Technical Troubleshooting: Strong ability to troubleshoot and resolve software-related technical issues.
- Communication Skills: Excellent verbal and written communication skills.
Preferred Skills (Optional)
- SaaS Experience: Experience in SaaS or cloud-based software support.
- CMS Familiarity: Familiarity with CRM or ticketing systems.
Benefits
- Growth Opportunities: Opportunity to develop expertise in technical support and customer service.
- Flexible Work Environment: Work in a collaborative, remote-friendly environment with flexibility.
- Support Innovative Solutions: Gain experience supporting innovative software solutions used by industry leaders.
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