Service Excellence Leader

16 hours ago


Karachi, Sindh, Pakistan beBee Careers Full time
About the Role

This is an exciting opportunity for a highly motivated and experienced individual to join our contact centre team as a Service Excellence Leader. The successful candidate will be responsible for managing the day-to-day operations of the contact centre, including scheduling, training, and performance management.

Main Responsibilities:
  1. Manage the day-to-day operations of the contact centre
  2. Develop and implement training programs to improve customer satisfaction
  3. Manage scheduling to meet business needs
  4. Lead performance management initiatives to improve employee engagement
  5. Partner with other managers to review and improve operating procedures
Qualifications:
  • Minimum 5 years experience within a similar capacity
  • Demonstrated leadership experience with success in coaching and developing employees
  • Excellent communication and interpersonal skills


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