Customer Experience Manager

Customer Experience ManagerWe are looking for an experienced and skilled customer experience manager to join our team. As an Assistant Customer Services Manager, you will play a key role in ensuring that our customers receive the best possible service.You will be responsible for leading a team of customer service assistants, resolving customer complaints,...

Key Responsibilities:Develop and execute plans to improve customer satisfaction parameters in collaboration with the operations team.Based on voice of customer feedback, create personal and team development plans in collaboration with the training and development team.Design customer-centric communication strategies for the customer care team.Collaborate...

What We OfferIn this role, you will have the opportunity to work in a fast-paced environment and independently overcome challenges. As a Customer Experience Manager, you will be responsible for developing and implementing strategies to enhance customer satisfaction and retention. You will effectively establish and build strong relationships with customers,...

Job SummaryWe are seeking a highly skilled Customer Experience Manager to join our team. As a key member of our organization, you will be responsible for analyzing and optimizing customer performance, designing best-in-class service functions, and collaborating with cross-functional teams to drive customer touchpoint feedback analysis.Key...

Customer Service Leadership OpportunityWe are seeking a highly motivated Team Lead Contact Center to lead a team of customer service representatives in a dynamic contact center environment.About the RoleThis role involves managing a team of voice and chat agents, monitoring performance, and implementing strategies to improve efficiency and customer...

About the OpportunityAs a Sales Executive, you will play a critical role in driving sales growth and delivering exceptional customer experiences. You will be responsible for managing online sales, handling customer inquiries, and maintaining strong relationships with clients to drive sales success. Main Responsibilities: Manage online sales channels,...

Company Descriptionfoodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform. Our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...

Job OverviewWe are seeking a skilled and experienced Customer Experience Manager to lead our contact centre team. The successful candidate will be responsible for establishing new hire training programs, managing scheduling based on forecasted volumes, and developing policies and procedures to improve efficiencies.Key Responsibilities:Establish new hire...

Job Title: Senior Customer Experience ManagerWe are seeking an experienced Senior Customer Experience Manager to join our team. This role will be responsible for developing or updating customer service policies and procedures, managing customer expectations, and handling complex inquiries and complaints.The ideal candidate will have 2-4 years of managerial...

Key SkillsWe are looking for a highly skilled Call Center Agent who can effectively communicate with customers, resolve issues promptly, and maintain a high level of customer satisfaction.The ideal candidate will have strong problem-solving skills, be able to work independently, and have excellent time management skills.