Senior Customer Experience Manager

Get AI-powered advice on this job and more exclusive features.foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt...

About the opportunityManage the performance analysis, optimization, and process design for the customers.Lead the design and implementation of best-in-class service functions to address customer pain points across the pre, live, and post-delivery stages, ensuring a stellar experience.Collaborate closely with cross-functional teams to drive customer...

Direct message the job poster from Zero LifestyleCustomer Experience Lead | Team Lead at Daraz | Careem Operations | Foodpanda Logistics | Alibaba Daraz | E-Commerce Specialist | Last Mile | LogisticsResponsibilitiesConfirm customer orders and resolve delivery-related queries.Share accurate product information and guide customers effectively.Understand...

The role of a Senior Customer Support Coordinator is to provide exceptional customer service to clients based in the US. This position is part of the Operations department and requires excellent communication skills, both written and verbal.Key responsibilities include assisting customers with their queries and concerns via call, providing accurate...

As a Call Center Executive, you will be responsible for establishing a new office in Karachi and overseeing the office infrastructure.Key ResponsibilitiesThe ideal candidate will be a highly organized and motivated individual who is able to manage multiple tasks and prioritize effectively.Strong communication skills are essential for this role as you will be...

Customer Experience LeadWe are seeking an experienced customer experience professional to lead our team and drive excellence in customer satisfaction.Champion Customer Experience: Foster a customer-centric culture across the organization, providing insights and establishing routines to uplift loyalty.Establish Customer Insights: Set up the customer insights...

About UsAt our organization, we are dedicated to empowering millions of customers with the tools necessary to progress in an increasingly digital economy. Our mission is to change the lives of our 70 million customers for the better.Job DescriptionWe are seeking a talented individual to join our team as a Commercial Experience Executive. As part of our...

Inflight Services Officer Role">Our team is seeking a highly skilled Inflight Services Officer to ensure the highest standards of in-flight services are maintained across our network. The successful candidate will be responsible for overseeing the delivery of exceptional customer experiences, ensuring compliance with regulatory requirements and adhering to...

About this role:">We are looking for an experienced customer experience manager to join our team.Responsibilities include managing performance analysis, optimization and process design for customers, as well as leading the design and implementation of best-in-class service functions to address customer pain points across different stages.The ideal candidate...

As a key player in our customer experience team, you will serve as the first point of contact between our organization and our valued customers. Your primary responsibility will be to respond to customer inquiries, resolve complaints, and address any questions they may have.The ideal candidate for this role is someone who excels at providing top-notch...