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IT Support Specialist
7 hours ago
Job Description:
We are seeking a highly skilled IT Support Specialist to join our team at HRSG Outsourcing Pvt Limited. The successful candidate will be responsible for providing top-notch technical support to end-users, troubleshooting complex issues, and maintaining our IT infrastructure.
Responsibilities:
- Provide First and Second-Level Support: Offer expert assistance to users via phone, email, or in-person for hardware, software, and network-related problems.
- Troubleshoot Technical Issues: Employ effective problem-solving skills to diagnose and resolve complex technical problems.
- Document and Track Issues: Use a ticketing system to record and manage user issues efficiently.
- Maintain IT Infrastructure: Ensure the smooth operation of our networks, cloud computing systems, and other IT assets.
- Perform Physical Installations: Install replacement network devices, including Wireless Access Points (WAPs), Gateway Controllers, Switches, and Firewalls.
- Patch Network Connections: Utilize copper and fiber optic cables to establish connections between devices and patch panels.
- Collaborate with Teams: Work closely with other IT teams, vendors, and service providers to ensure seamless integration and efficient operation of our IT infrastructure.
- Ensure Compliance: Ensure that our IT infrastructure meets relevant industry standards, regulations, and best practices.
User Training and Documentation:
- Develop Training Sessions: Create and deliver training sessions for end-users on various IT systems and applications.
- Create User Manuals: Develop and maintain user manuals, FAQs, and other support documentation.
- Participate in IT Projects: Collaborate with other IT team members and departments to ensure successful project delivery.
- Provide Excellent Customer Service: Offer exceptional customer service and build positive relationships with end-users.
- Communicate Effectively: Communicate effectively with users to understand their needs and provide appropriate solutions.
Required Skills and Qualifications:
- Bachelor's degree in information technology, computer science, or a related field.
- Minimum of 5+ years of experience in technical support and IT infrastructure management.
- Relevant certifications such as CompTIA A+, Network+, Microsoft Certified: Azure Administrator, or Cisco Certified Network Associate (CCNA) are preferred.
- Experience in supporting MS Office 365.
- Strong knowledge of Windows operating systems.
- Proficiency in networking concepts and technologies (TCP/IP, DNS, DHCP, VPN).
- Familiarity with cloud services (AWS, Azure, Google Cloud).
- Excellent troubleshooting and problem-solving skills.
- Strong communication and interpersonal skills.
- Experience in dealing with third-party provided services.
- In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery.
- Familiar with ITIL (Information Technology Infrastructure Library) concepts.
- Ability to work independently and as part of a team.
- Customer-focused with a commitment to providing high-quality support.
Benefits:
- A competitive salary range of Rs150,000.00 - Rs180,000.00 per month.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- The chance to work with a talented team of IT professionals.
Job Type: Full-time
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