Technical Support Professional

20 hours ago


Lahore, Punjab, Pakistan Console - IT Full time
Responsibilities
  1. Provide Technical Support: Troubleshoot and resolve technical issues with hardware, network, software, databases, printers, and other peripherals.
  2. Customer Service: Offer support to customers via phone, email, and chat, ensuring prompt and courteous assistance.
  3. Training and Development: Participate in and provide training on how to use products and services, enhancing the skills of both our staff and clients.
  4. Documentation and Record-Keeping: Maintain accurate records of IT activities and document any issues and solutions, facilitating effective communication and knowledge sharing.
  5. Communication and Feedback: Communicate customer feedback to internal teams, promoting a culture of continuous improvement.
  6. Escalation and Resolution: Handle low-level escalations independently and collaborate with line managers in resolving complex problems.
  7. Vendor Liaison: Establish and maintain positive relationships with vendors, fostering efficient communication and collaboration.

Key Qualifications:

  • Bachelor's degree (preferred)
  • 1 year of experience in IT support
  • Excellent communication and problem-solving skills
  • Strong understanding of networking fundamentals and CCNA certification


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