Customer Engagement Specialist

5 days ago


Lahore, Punjab, Pakistan TechSea Full time
Position Summary

TechSea is a fast-growing technology company looking for a skilled Customer Support Specialist to join its team. The ideal candidate will have excellent communication skills, be proficient in various software tools, and possess at least 2 years of customer support experience.

Key Responsibilities:
  • Provide top-notch customer service, resolving issues promptly and professionally.
  • Maintain accurate records of customer interactions, including emails, chats, and phone calls.
  • Collaborate with internal teams to resolve disputes and improve customer satisfaction.
  • Stay up-to-date with company policies and procedures to ensure seamless operations.
Requirements
  • 2+ years of customer support experience with strong English communication skills (written and verbal), and proficiency in Slack, Zendesk, and ClickUp.
Why Join Us?
  • Competitive Salary: We value your expertise and ensure you are rewarded fairly.
  • Health Coverage: Your health and well-being are a priority for us.
  • Fuel Allowance: We provide support for your commute.
  • Company-Provided Equipment: Receive all the necessary tools to work efficiently.
  • Career Growth: Opportunities for professional development and advancement.
  • Generous Paid Time Off: Enjoy a healthy work-life balance with ample vacation time.
  • Paid Maternity and Paternity Leave: We support your family's important milestones.
  • Cultural Exposure: Work with a diverse, multicultural team.
  • US-Based Projects: Gain valuable experience working with US-based clients and companies.


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