Customer Engagement Director

5 days ago


Lahore, Punjab, Pakistan Selecta Sol Full time
About the Role

We are seeking a talented Customer Success Executive to join our team in Lahore. In this role, you will be responsible for ensuring customer satisfaction, retention, and providing timely support on a day-to-day basis. The ideal candidate will have excellent analytical skills, strong communication abilities, and experience in a customer-facing role.

Responsibilities:

The Customer Success Executive will be responsible for developing and implementing strategies to ensure customer satisfaction and retention. Key responsibilities include:

  • Ensuring customer satisfaction and retention through proactive engagement and issue resolution
  • Providing timely and effective customer support via various communication channels
  • Managing customer accounts, including billing, payment, and contract management
  • Collaborating with cross-functional teams to improve overall customer experience
Requirements:
  1. Proven track record of delivering exceptional customer satisfaction and retention results
  2. Excellent analytical skills and customer support experience
  3. Strong communication, problem-solving, and interpersonal skills
  4. Experience in a customer-facing role is preferred
  5. Bachelor's degree in Business Administration or related field
Seniority Level

Entry level

Employment Type

Full-time

Industries

IT Services and IT Consulting



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