Delivering Exceptional Customer Experiences

2 weeks ago

Islamabad, Islamabad, Pakistan beBeeCustomerService Full time 60,000 - 75,000
About Customer Experience Role

SadaPay is transforming the financial services industry with a digital-first experience that makes managing money simple, transparent, and hassle-free.

We believe financial services need a radical shift to meet the evolving needs of our users. With over three-quarters of the population still unbanked, our mission is to provide an enjoyable payment experience that's free from hidden fees and frustrating surprises.

Critical Responsibilities

This role is critical in ensuring that our users have a positive and seamless experience with our platform. As a Customer Experience Associate, you'll be the face of our company and the first point of contact for our users.

Your Key Responsibilities:

  • You will respond to customer inquiries via email, live chat, and social media in a friendly, fun, and honest manner.
  • You will investigate and resolve issues such as failed transfers, declined payments, and lost or stolen cards quickly and effectively.
  • You will collaborate with other departments to identify and monitor any suspicious activity.

Requirements

To succeed in this role, you'll need:

  • Excellent verbal and written communication skills with an emphasis on attention to detail.
  • A calm personality to deal with a lot of issues and queries over chats each day.
  • A positive and patient attitude, with a genuine desire to help customers (even the really unhappy ones) and have them leave each interaction feeling great.
  • Strong problem-solving skills and a knack for investigation.
  • A passion for quality and a focus on providing exceptional customer service.

Perks of Working with Us

  • We offer a competitive salary to protect your purchasing power.
  • We are a remote-first company, allowing our team members to work from home or anywhere they choose.
  • We offer flexible leave policies to support a sustainable work-life balance.
  • We provide comprehensive insurance coverage, including life and medical insurance for immediate family and parents.
  • We contribute to a provident fund to support your financial growth.
  • We provide technology and resources to ensure you can work efficiently and comfortably.

Our Values

We are committed to fostering an inclusive environment where everyone feels welcome and valued. We strive to make every colleague feel comfortable and respected in the workplace. Discrimination of any kind has no place here; instead, we promote a culture of respect and mutual support among colleagues.

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