Front Desk Supervisor

3 days ago


Lahore, Punjab, Pakistan People Full time

We are seeking an experienced Front Office Manager to lead our front desk team and ensure exceptional guest satisfaction.

Key Responsibilities:
  • Guest Service Excellence: Deliver high-quality guest services and address feedback and concerns promptly.
  • Leadership and Teamwork: Lead, mentor, and develop front desk staff, fostering a positive work environment and promoting professional growth.
  • Operational Effectiveness: Oversee daily front desk operations, ensuring seamless coordination and efficient workflow.
  • Financial Acumen: Monitor financial performance to achieve revenue targets.
  • Reservations and Room Allocation: Oversee guest reservations and room allocation to ensure optimal occupancy levels.
  • Compliance and Risk Management: Ensure front office operations comply with local regulations and industry standards, maintaining a safe environment.
Requirements:
  • Bachelor's degree in Hospitality Management, Business Administration, or a related field.
  • Minimum 5 years of experience in front office management within the hotel industry.
  • Strong leadership and team management skills with the ability to inspire and motivate others.
  • Excellent communication, negotiation, and interpersonal skills.
  • Proficiency in hotel management software and systems.
  • In-depth knowledge of industry trends and best practices.


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